GHS Tech Help

We experienced some problems printing to existing printers from the NEW ThinClient server that was mentioned in the previous post.  As of this moment I believe the issue to be resolved, however if you are still experiencing an issue with your printers, please try re-adding it using the instructions found on this web site in the “How-To” section.

There is a new ThinClient server that has been installed.  It has all updated software including the new GroupWise 8, Easy Grade Pro updates, Office OneNote 2007, and all the Microsoft service packs to date.

The servers to which ThinClient terminals connect have been upgraded.  They now have increased resources that should significantly increase performance for the end user. For a nominal cost, Grossmont High School effectively upgraded hundreds of its staff and student workstations!

eBackpack has been down all morning, but should be back up and running today by 11:00am.

During the Thanksgiving holiday week, Grossmont High School will perform on update and upgrade on many of its computers and server infrastructure.  This will be done in an effort to bring Grossmont staff the next generation of technology being developed.  It will also allow us to integrate with the District FITT tablet PCs.  There will be some noticeable changes to the way you use some of the computers around campus.  To make this transition as seamless as possible we will develop instructions that will address the more common foreseeable issues.  These instructions will be available on this web site within the “How To” section, they will emailed to staff members as well as placed in staff mail boxes.  As with most upgrades, unforeseeable issues may arise, and Grossmont HS site support staff will be available the week we return from Thanksgiving and will be dedicated to resolving these issues.  Thank You in advance for our patients!

Last night, Grossmont upgraded to the newest release of the 2X ThinClient Server Software.  This release has resolved all of the issues we experienced in mid-April and through some of May. The original upgrade that took place over Spring Break failed as soon as students and staff members returned and placed the server under load.  After several weeks of submitting bug reports and server logs to 2X, the software manufacturer finally realized they had released a bug riddled product and began working with Grossmont extensively to resolve these issues.  After beta testing for several weeks they released the upgrade to me.  I began my own testing in my virtualized test environment and found that, in fact the newest release was far more stable.  I began a phased roll-out starting with the Open Lab (550) and Library. Aster several days without issue, I decided to complete the roll-out campus wide. Today is the first day on the new server, and so far I have received positive feedback. If you experience any issue please submit a HEAT ticket @ http://heat.guhsd.net/Site.

Thank You for your patience while we strive to bring Grossmont the most cutting edge of technologies!

Over the weekend the server responsible for logging into the ThinClient system failed.  I cut over to a backup server around 7:30 Monday (6/1) morning, so ThinClient workstations are back up and running.  I brought the failed server down, and will be correcting the issue today, and hope to have it back in place before tomorrow (Tuesday – 6/2) morning. We appologize for any inconvenience.

A recent upgrade of servers has caused considerable instability of certain network resources.  That combined with a power outage in our main server room has caused various and significant anomalies which just adds to the complexity of troubleshooting these issues.  I have been working for the past week with the software manufacturers to find the cause of and solution to these errors.  As of today, we are unable to solve the issues associated with the latest version of software.  Therefore to hopefully reduce computer downtime, I will be rolling back to an older more proven version.  This will take place over the weekend, primarily Saturday 4/25, and may cause intermittent down time. So if you plan on doing work on campus this weekend please plan accordingly.  Thank You,

RESOLVED: Morning of 1/27/09

Currently the web access to email is still down for most of the entire District and it is affecting all sites. However, if you connect via the “client” (installed on all ThinClient computers) you can access your mailbox. We do not know when the issue will be resolved, but I will update this post as soon as it is fixed. Thank You,

Welcome Back! I hope everyone had a happy and restful vacation. 2009 is among us and many changes took place during the break. The District cut over many of the web pages we use everyday including Attendance and eRoster. This means that any bookmarks or favorites you saved for these sites are no longer valid. To access the new URL please go to the “LINK” page on this web site. Click the “Link” tab at the top of this page to go there.

Also, the Thin Client servers were all updated over the break. We are now at version 6, and there are some noticebale changes. I tried to keep the transition as seamless as possible, but if you experience any issues or have a request for change please submit a HEAT request and I will attend to it ASAP.  Thank You and HAPPY NEW YEAR!!!