GHS Tech Help

Last night, Grossmont upgraded to the newest release of the 2X ThinClient Server Software.  This release has resolved all of the issues we experienced in mid-April and through some of May. The original upgrade that took place over Spring Break failed as soon as students and staff members returned and placed the server under load.  After several weeks of submitting bug reports and server logs to 2X, the software manufacturer finally realized they had released a bug riddled product and began working with Grossmont extensively to resolve these issues.  After beta testing for several weeks they released the upgrade to me.  I began my own testing in my virtualized test environment and found that, in fact the newest release was far more stable.  I began a phased roll-out starting with the Open Lab (550) and Library. Aster several days without issue, I decided to complete the roll-out campus wide. Today is the first day on the new server, and so far I have received positive feedback. If you experience any issue please submit a HEAT ticket @ http://heat.guhsd.net/Site.

Thank You for your patience while we strive to bring Grossmont the most cutting edge of technologies!

Over the weekend the server responsible for logging into the ThinClient system failed.  I cut over to a backup server around 7:30 Monday (6/1) morning, so ThinClient workstations are back up and running.  I brought the failed server down, and will be correcting the issue today, and hope to have it back in place before tomorrow (Tuesday – 6/2) morning. We appologize for any inconvenience.